Product Care Handbook

Upon initial receipt of the product, we recommend (unless otherwise stated in writing) that the moulds are thoroughly washed with a suitable detergent before first use. This is particularly important when the moulds are intended for use in culinary or medical environments. Washing the moulds helps remove any potential manufacturing residue or dust. While our delivery and manufacturing facilities are clean and GMP-compliant, this step is considered standard industry practice and best hygiene practice.

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We also recommend inspecting the product for any visible defects, such as tears or damage, as soon as it is received. If you notice any issues, please contact us within 30 days of receipt, which is our complaint window. Doing so allows us to review the issue and provide appropriate support. Failure to report issues within this period may affect your ability to receive support. Please refer to our Terms & Conditions or contact us at contact@mymoulds.co.uk.

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You may notice small bubbles within the silicone. These do not affect the structural integrity of the mould and, unless they directly impact the cavity or the mould’s ability to form your product, they do not constitute a fault. Such bubbles are a normal and unavoidable result of the manufacturing process.

Unless otherwise stated, our silicone moulds are FDA food-grade certified and, in most other cases, are manufactured from skin-safe silicone moulding materials. When properly cared for, moulds can last for up to approximately 2,000 uses.

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When using the moulds—whether for casting, cleaning, or storage—we recommend carrying out all tasks with appropriate care and attention. Always work on clean, flat surfaces and avoid exposing the moulds to temperatures [1] exceeding +230 °C or below −30 °C, unless otherwise stated in writing by us.

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For contamination control and safety purposes, we recommend that users wear latex or suitable protective gloves when handling moulds. Depending on the environment and industry in which the moulds are being used, additional personal protective equipment (PPE) such as eye protection and hair nets may also be appropriate.

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All moulds are fully cured before dispatch, meaning they can generally be stacked for storage without risk of deformation under normal conditions.

Silicone is generally considered chemically inert and our moulds do not contain PFAS chemicals. However, the moulds themselves are not intended for ingestion and must never be placed in the mouth or consumed.

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Please ensure that moulds do not come into contact with sharp objects, including (but not limited to) scissors, knives, cutting tools, broken glass, decorating trowels, or similar implements. Silicone can tear or split if cut or punctured, and once a tear begins it may propagate quickly and render the mould unusable. Damage caused by sharp objects will void any applicable warranty.

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Avoid contact with uncured silicone, as it may bond to cured silicone surfaces. Additionally, moulds should not be exposed to harsh or abrasive chemicals, including but not limited to polyurethane compounds, turpentine, acetone, or similar solvents, unless compatibility has been confirmed in writing.

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Emergencies: If any part of the mould is accidentally ingested, it may present a choking hazard. Seek medical attention immediately and contact 999 (or your local emergency number) if a serious emergency occurs.

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Avoid excessive stretching or applying unreasonable force when releasing products from the mould (for example when removing chocolate, wax, resin, or similar materials). Excessive tension may damage the mould or reduce its usable lifespan.

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Some moulds may be supplied with rigid shrouding or support components, typically made from hard plastic, to assist with dimensional stability during the moulding process. These support components are not food-grade and must not come into direct contact with food products.

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Do not bend, break, or attempt to deform these rigid components. Doing so may result in sharp edges, contamination risks, structural failure of the mould assembly, or loose fragments which could present safety hazards such as cuts or eye injury.

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Always handle moulds and associated components with appropriate care and attention, and follow standard safety practices relevant to your working environment.

Moulds are generally suitable for oven applications providing they do not experience temperatures above or below the ratings [1] which may reduce the lifespan of the product and affect its chemical composition.

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An important part of our sustainability philosophy is extending the lifespan of silicone products. Silicone is essentially inert and non-toxic, more environmentally friendly than many alternative materials, and can be reused many times. Proper care and maintenance, as outlined in this handbook, help maximize product life, reducing waste and environmental impact.

However, all products eventually reach the end of their usable life. When your silicone mould can no longer be used safely or effectively, please follow these steps (this also applies to non-silicone components):

1. Reuse where possible: Before disposal, consider if the mould can still be used for non-critical or creative purposes, such as craft projects, prototyping, or educational uses.

2. Separate from other waste: Silicone should be kept separate from general household or commercial waste streams when feasible.

3. Check local recycling options: Some regions have facilities that accept silicone for recycling or repurposing. Contact your local recycling center for guidance.

4. Safe disposal: If no recycling option exists, silicone can be safely disposed of with regular waste as it does not leach harmful chemicals.

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Do not attempt to melt down the products or burn them.

By following these steps, you help ensure that our products remain as environmentally responsible as possible, even at the end of their life.