Privacy Policy
This Privacy Policy explains how MyMoulds (“we”, “us”, “our”) collects, uses, and protects your personal information when you use our website (mymoulds.co.uk) or place an order with us. We are committed to safeguarding your privacy and handling your data in accordance with UK GDPR and the Data Protection Act 2018.
1. Information We Collect
When you interact with us, we may collect the following information:
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Contact details: your name, email address, phone number, and billing/delivery address.
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Order details: information relating to your custom mould requests, invoices, and approvals.
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Payment information: details required to issue invoices and process payments.
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Communications: emails, messages, or other correspondence with us.
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Website usage data: basic information about how you use our site (cookies, IP address, browser type) if applicable.
2. How We Use Your Information
We use your personal information only for legitimate business purposes, including:
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Processing, managing, and fulfilling custom mould orders.
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Communicating with you regarding enquiries, orders, or invoices.
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Issuing and maintaining accurate financial and accounting records.
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Complying with legal and regulatory obligations.
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Improving our products, services, and website.
We will never sell or rent your personal data to third parties.
3. Legal Basis for Processing
We rely on the following lawful bases under UK GDPR to process your personal data:
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Contract: to provide products and services you have requested.
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Legal obligation: to keep accounting and tax records.
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Legitimate interest: to manage our business operations and improve our services.
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Consent: where you have specifically agreed to marketing or communication.
4. Data Sharing
We may share limited data only where necessary:
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With trusted service providers (e.g. accountants, couriers, IT support).
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When required by law, regulation, or legal proceedings.
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If we restructure or transfer part of our business.
All third parties are required to handle your information securely and in compliance with data protection law.
5. Data Retention
We keep your personal information only as long as necessary:
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Order and invoice data: retained for at least 6 years in line with UK tax/accounting rules.
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General enquiries: deleted after 12 months unless an order is placed.
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Website usage/cookies: retained according to our cookie policy.
6. Your Rights
Under UK GDPR you have the right to:
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Access: request a copy of the data we hold about you.
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Rectification: ask us to correct inaccuracies.
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Erasure: request deletion of your data (except where we must keep it for legal reasons).
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Restriction: limit how we use your data.
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Data portability: request a copy of your data in a portable format.
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Object: stop us using your data for certain purposes (e.g. marketing).
To exercise any of these rights, please contact us using the details below.
7. Data Security
We take appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, disclosure, alteration, or destruction.
8. Cookies and Website Data
Our website may use cookies or similar technologies to improve functionality and user experience. You can control cookies through your browser settings. For more detail, see our Cookie Policy (if applicable).
9. Contact Us
If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us at: