Terms + Conditions

1. About Us

We are a sole-trading & collaborative operation specialising in mould-making using food-safe silicones. Certification is available upon request. The nature of silicone can mean that moulds are subject to minor variations including shrinkage [0.5-3% over 2 years] without affecting performance.

2. Orders & Payment

Quotations are valid for seven (7) days from the date of issue. After this period, prices and terms may be subject to change. A new quotation will be issued if a request is made after the expiry date, or if the order size and/or specification is amended by the customer.
Orders are accepted upon receipt of full payment pro-forma (before production), unless otherwise agreed in writing.
For special orders or time-sensitive jobs, preliminary work—including samples—may begin upon issuance of an invoice or purchase order (PO), which serves as a provisional agreement in lieu of confirmed payment. Such work will only commence at our discretion and requires a signed invoice confirmation or purchase order (PO).
Payment methods accepted: direct bank transfer & PayPal.
An order is considered confirmed once payment has cleared.

3. Lead Times

Typical production time is up to 4 weeks from confirmation of payment.
Orders may be completed sooner depending on workload.
Any quoted timeframes are estimates and may vary due to specification changes & revisions and unforeseen circumstances.

4. Product Use & Safety

All moulds are made from certified food-safe silicone where specified.
It is the customer’s responsibility to use products in accordance with the safety guidelines provided.
Clients will treat the products with due care and attention avoiding contact with any sharp objects and corrosive chemicals and not ingesting the moulds.
We accept no liability for misuse or damage caused by improper handling.

5. Returns, Repairs & Refunds

Returns, refunds, or repairs will only be accepted within 30 days of delivery. Requests made after this period will not be covered unless the product is under a valid warranty.
All orders are supplied without warranty by default, unless explicitly stated otherwise on the invoice.
We accept returns for repair or replacement only, unless they're evidenced out-of-specification or a manufacturing error on our part is evidenced.
Refunds will only be issued where an error is clearly attributable to us and repair or replacement is not possible.
Return shipping costs are the responsibility of the customer, unless the fault lies with us.
Items must be returned in clean, unused condition (unless the issue arose during first use).
Where products are manufactured in accordance with the customer’s written specification and the designs have been approved by the customer prior to production, no refunds, repairs, or replacements will be offered if the finished products do not meet the customer’s personal expectations.

6. Custom Orders

Custom designs are produced to the agreed specification and approved prior to manufacture.
Changes requested after invoice receipt and/or production starting may incur additional costs.
We accept no responsibility for defects or functional issues arising from designs based on customer-supplied specifications or drawings.

7. Liability

We are not liable for indirect or consequential losses arising from the use of our products.
Our total liability is limited to the value of the item purchased.
Once the customer has approved and signed off the final design, all responsibility and liability for the suitability and performance of the product rests with the customer.

8. Intellectual Property

Designs, moulds, and tooling files produced by us are held by us for reorders and storage but remaion the intellectual property of the customer following full payment of all outstanding project invoices.
Customers may not reproduce or sell copies of moulds without prior written consent.
All tooling used in the creation of moulds remains the property of George Preston (MyMoulds) and will be retained for a period of three (2) years. Such tooling will not be used for any other project and is maintained solely for potential re-orders and to protect against copyright infringement, unless otherwise agreed in writing. Access to tooling may be granted upon request at our sole discretion
Customer-supplied imagery, assets, designs, and 3D models remain the property of the customer and will be treated as confidential. Any works created from, or inspired by, such material shall remain the sole intellectual property of George Preston [MyMoulds], unless otherwise agreed in writing. Such works will not be shared or disclosed without the customer’s written consent.
We reserve the right to use images and physical samples of completed projects, excluding those covered by a non-disclosure agreement (NDA), for display in portfolios, marketing materials, and online or offline promotional campaigns
We are open to offering and signing NDA agreements.

9. Force Majeure

We are not responsible for delays or failure to fulfil orders due to events beyond our reasonable control (e.g., material shortages, illness, courier delays).

10. Governing Law

These Terms & Conditions are governed by the laws of The United Kingdom
Any disputes shall be subject to the exclusive jurisdiction of the courts in that jurisdiction.